Designing and Implementing Key Performance Indicators

Well-designed KPIs are great decision-making tools used to monitor performance of goals, objectives, plans, initiatives, or processes. They prompt action when things have gone badly, alert when performance is deteriorating, and motivate when everything is going well. This course outlines the characteristics of good KPIs, how to define relevant measures focused on those aspects of business performance that are the most critical for the current and future success of your organization, and the key mistakes to avoid.

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