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Posted by: Peter ChisambaraPosted on June 28, 2018July 17, 2018

Rethinking The Use of KPIs In The Digital Era

Most companies do not deploy Key Performance Indicators (KPIs) rigorously for review or as drivers of change. This is the overall finding from a recent…

Posted by: Peter ChisambaraPosted on August 17, 2017August 17, 2017

Why KPIs Alone Do Not Drive Results

No matter how small or big a company is, all companies aspire to achieve superior business performance that beats the odds. Meeting after meeting, they…

Posted by: Peter ChisambaraPosted on August 11, 2017August 12, 2017

KPIs Should Actually Reflect Business Reality

KPIs are an important tool to help us explain progress towards our stated goals and strategic priorities. Despite their usefulness in helping us understand where…

Posted by: Peter ChisambaraPosted on October 19, 2014February 15, 2021

Developing Objectives for the Employee Learning & Growth Perspective

Previously, I focused on developing objectives for the Financial, Customer and Internal Process perspectives of the strategy map. In this post I will conclude on…

Posted by: Peter ChisambaraPosted on October 16, 2014February 15, 2021

Developing Objectives for the Internal Business Process Perspective

My previous two posts focused on developing objectives for the financial and customer perspectives. Once an organization has a lucid depiction of these financial and…

Posted by: Peter ChisambaraPosted on October 9, 2014February 15, 2021

Developing Objectives for the Strategy Map Customer Perspective

Not all prospective customers will support your revenue and profitable growth or find your offerings worthwhile. Because of this, many organizations face the challenge of…

Posted by: Peter ChisambaraPosted on October 8, 2014February 15, 2021

Developing Objectives for the Strategy Map Financial Perspective

In my previous blog post, I touched on why your organization needs a strategy map. I discussed what a strategy map is and how it…

Posted by: Peter ChisambaraPosted on October 6, 2014May 12, 2019

Why You Need a Strategy Map

Rated as one of the most popular management tools, the balanced scorecard has been in use for more than two decades and the benefits gained…

Posted by: Peter ChisambaraPosted on October 2, 2014March 19, 2016

Identifying Your Organization’s Critical Success Factors

In the previous post I touched on the benefits of understanding your organization’s critical success factors. In this post i will look at the key…

Posted by: Peter ChisambaraPosted on September 29, 2014March 19, 2016

Benefits of Understanding Your Organization’s Critical Success Factors

In today’s competitive environment knowing and understanding your organization’s CSFs is key to survival and success. Critical success factors (CSFs) and their performance measures play…

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