Most companies do not deploy Key Performance Indicators (KPIs) rigorously for review or as drivers of change. This is the overall finding from a recent survey report, Leading With Next Generation Key Performance Indicators, published by MIT Sloan Management Review. The report is biased towards Sales and Marketing functions. Changes in the business environment such… Read more »
No matter how small or big a company is, all companies aspire to achieve superior business performance that beats the odds. Meeting after meeting, they map out a road map for achieving this success. KPIs are brainstormed and a select critical few to focus on defined for monitoring. Designed to track performance against targets and… Read more »
KPIs are an important tool to help us explain progress towards our stated goals and strategic priorities. Despite their usefulness in helping us understand where we are coming from and where we are going, KPIs are not well understood in many business settings. The key part is the one that is a significant problem. One of… Read more »
Previously, I focused on developing objectives for the Financial, Customer and Internal Process perspectives of the strategy map. In this post I will conclude on the four-part series “creating objectives for your organization’s strategy map perspectives” by focusing on the Employee Learning and Growth perspective. In the preceding posts, I emphasized on the importance of… Read more »
My previous two posts focused on developing objectives for the financial and customer perspectives. Once an organization has a lucid depiction of these financial and customer objectives, the next step is developing objectives for the internal processes and learning and growth perspectives. In this post, I will dwell on the objectives in the internal perspective.… Read more »