The Four Major Characteristics of a Bad Strategy

As an avid reader and someone who is always striving to acquire and apply knowledge and principles on enterprise risk and performance management, I recently purchased a copy of the book Good Strategy Bad Strategy by Richard Rumelt.

He is one of the world’s most influential thinkers on strategy and management and has always challenged dominant thinking.

A lot has been written and published around the topic of business strategy and management but have found Rumelt’s book as thought provoking , engaging and a must-read for every business leader out there seeking a solid understanding of the power of good strategy.

According to Rumelt, the core of strategy work is discovering the critical factors in a situation and designing a way of coordinating and focusing actions to deal with those factors.

It is the leader’s responsibility to identify the biggest challenges being faced by the organization and frame a coherent approach to overcome them.

A good strategy honestly acknowledges the challenges being faced and provides an approach to overcome them.

The greater the challenge, the more a good strategy focuses and coordinates efforts to achieve a powerful competitive force or problem-solving effect.

Unfortunately, the majority of managers still cannot differentiate a good strategy from a bad one.

What most organizational leaders refer to as strategy is in fact not. They tend to equate strategy with financial goals, buzz-words, ambition and success.

According to Rumelt, executives who complain about “execution” problems do so because they are confusing strategy with goal setting.

This approach continues to increase the gap between good strategy and the hodgepodge of things people label strategy.

Strategy is about how an organization will move forward and figuring out how to advance its interests.

So how do leaders end up with bad strategy and derailing the rest of organization? Bad strategy is not simply the absence of good strategy.

Rather, bad strategy is a product of specific delusions and leadership dysfunctions, and this the area where most leaders need to improve.

In order to improve their effectiveness at judging, influencing and creating strategy, they must learn to spot bad strategy.

A bad strategy is characterized by the following four characteristics:

Fluff: Rumelt defines fluff as a form of gibberish concealed as strategic concepts or opinions.

Instead of stating the obvious using simple and clear to understand words, leaders tend to use over-inflated and obscure words, statements and complex drawings to appear knowledgeable and analytic.

These difficult-to-understand words aid nothing to what the organization is trying to achieve. They fail to address the real challenges being faced by the business.

A symbol of true expertise and insight is having the ability to make a complex subject simple to understand. A symbol of mediocrity and bad strategy is unnecessary complexity.

Failure to face the challenge: A good strategy shows a way through a difficulty, overcomes an obstacle and positively responds to a challenge. On the contrary, a bad strategy fails to recognize or define the challenge.

When a leader fails to define or recognize the challenge, this makes it difficult to evaluate the quality of the strategy to be implemented and differentiate a bad strategy from a good one.

Many at times, leaders are faced with the obvious challenges but they tend to ignore the big elephant in the room.

They come up with various strategic plans that are mere stretch goals.

In most organizations, it is common practice to come across typical statements such as, increase the company’s market share in each market; cut costs in each business or increase revenue and profit.

Inefficiencies within the organization cannot be merely sorted by investing in new equipment or pushing managers to grow market share.

Failing to identify and analyze the obstacles in the face of the organization results in leaders having either stretch goals, a budget or a list of things they wish to see happen.

A good strategy comes to grip with the fundamental issues and problems threatening the existence of the organization or achievement of its strategic objectives.

It follows from a careful definition of the problem, anticipates the real-world difficulties to be dealt with and creates policies that focus resources and actions on overcoming those difficulties.

Mistaking goals for strategy: Unfortunately, it is common practice to see a list of organizational goals mistaken as key strategies to pave the way forward for the business.

The majority of these goals have got nothing to do with strategy. They are simply performance goals and 3-5 year rolling budgets put together with market share projections.

Strategic objectives should address a specific process or accomplishment such as halving the customer response time.

Many leaders fall in the trap of believing that by motivating their subordinates, they will achieve their goals. This wishful thinking is misleading and has far-reaching consequences.

It is therefore imperative for leaders to be aware that business growth is not attainable simply through motivation alone. Business competition is not just a battle of strength and drive but also a competition over insights and competencies.

There is nothing amiss with planning and setting goals. In fact, planning ensures resources are available when they are needed and helps management detect surprises, both good and bad, and devise coherent strategies to contain the foe and exploit the opportunities.

To achieve sustainable higher performance, leaders need to identify the critical stumbling blocks to move ahead and then develop a coherent approach or strategy to overcome them.

For example, this may require product innovation, new approaches to distribution or change in organizational structure.

Bad strategic objectives: Strategic objectives are bad when they fail to address critical issues or when they are unrealistic. It is the leader’s responsibility to constantly adjust the strategic gap between goals and objectives.

A good strategy focuses efforts and resources on one or a select few important objectives whose achievement will lead to a host of positive outcomes.

In Good Strategy Bad Strategy, Rumelt identifies two types of bad strategic objectives that need dealing with – Dog’s Dinner Objectives and Blue-Sky Objectives.

Organizations that have a dog’s dinner set of strategic objectives are in a complete mess of issues. Their leaders are constantly coming up with a long list of “to do things” mistakenly labelled as strategies or objectives.

And these long lists of things to do are a product of long boring meetings where leaders push issues forward and label them medium-term or long-term because they realize they cannot deal with them immediately.

On the other hand, blue-sky objectives are simple repetition of the desired state of affairs or of the challenge. Leaders successfully identify the key challenges and propose approaches to overcome them but achieving the strategic objectives is immensely difficult.

No one has a clue of how the strategic objectives can be achieved. If the leader’s strategic objectives are just as difficult to achieve as the original test, then little value has been added by the strategy.

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5 Replies to “The Four Major Characteristics of a Bad Strategy”

  1. Excellent post! You have encouraged me to review and re-evaluate our corporate strategies. Very useful and relevant information. I look forward to following your blog. All of your topics are immediately relevant to any growing organization. You hit the issues with a bulls-eye, without the “fluff.” Thanks Peter!

    1. Hi Angela,

      Thanks for dropping by and sharing your comments with the community. In today’s dynamic, uncertain and volatile economic climate, every organization needs to be agile and resilient. “What got you here, won’t get you there”. As such, it is imperative that you regularly assess and evaluate your corporate strategies. The maxim “Too good or too big to fail” no longer applies. Surprises are happening each day. How many corporate titans do you know that have recently gone bust because of poor strategy executions or were not prepared for the recent global financial catastrophe? At their prime, these players were once regarded as the “Georges of the jungle” but not anymore.

      Regards,

      Peter

  2. Peter, great blog. You’re the first person I’ve seen who points out the emphasis I underscore repeatedly, that being that strategy is all about growth, moving the organization forward. Most strategic plans I see get confused, decidedly so, about that.

    Rodney

  3. Congratulations, a great piece, readable and genuinely helpful.

    The four elephant traps highlighted can easily derail strategy-making. They are useful watch-outs for even the most experienced senior teams, and I say that as a strategy consultant working with some of the world’s leading blue chips.

    Getting senior teams to face up reality, identifying and tackling the real challenge is often in itself hugely challenging! It takes a bit of courage to name the ‘elephants in the room’; teams find this emotionally uncomfortable and fear the consequences. But when a team learns to do this effectively, understanding how to challenge one another’s thinking constructively, the result is usually transformational in some way – for the individuals, for the team, and for the strategy .

    Best wishes

    Richard

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The Art of Risk Management

This is the title of the article by BCG published a few years ago. The article discusses the principles that should govern the approach to risk management by companies of all shapes and sizes.

The authors make several points with which I agree. Here are some excerpts:

  • Risk management is essential in today’s volatile economy. In a continuously changing economic environment, companies cannot assume a stable risk landscape.
  • Stop thinking of risk management as primarily a regulatory issue. Embed risk management in the mindset of the broader organization.
  • Risk management is a value-creating activity that is an essential part of the strategic conversation inside the company. The goal of that discussion should not be to eliminate or minimize risk but to use it to create a competitive advantage.
  • Risk management starts at the top. The organization needs to demonstrate that it has made risk management a high priority and an integral part of the decision-making process by appointing a dedicated risk leader who reports back frequently to the CEO and the board to discuss the latest trends and any changes in the company’s risk scenarios.
  • Risk cannot be managed from an ivory tower. Risk Management should not exist in isolation from the rest of the organization, with an insufficiently granular understanding of the actual business-specific risks the company faces. To avoid this outcome, integrate risk management into the company’s entire routine management processes, including planning, capital allocation, controlling, and reporting.
    • Understand the scope of the risks the company faces.
    • Plan for how the company will manage those risks.
    • Act to mitigate the risks or take advantage of strategic opportunities.
  • Avoid relying on black boxes. Although sometimes appropriate, over-reliance on complex metrics or models can muddy the risk management process, turning it from a transparent management activity into a frustrating black box. The appropriate level of complexity is company-specific and depends on the industry, business model, availability of data, level of experience, and mandatory legal requirements.
  • Align risk management with a company’s overall business strategy. Companies need to identify all relevant risks – not just those that can be easily quantified. Some of the relevant risks for a company may be those that are qualitative and especially difficult to quantify.
  • Risk management is more than a policy; it is a culture. The objective of a company’s risk-management system should be not only to enforce new policies but also to create a risk-aware culture that addresses risks proactively, not reactively, and manages them to create new sources of competitive advantage.
  • Effective risk management depends on the free flow of information throughout the organization. Unless employees at all levels of the organization are actively involved in the risk management process, it will be difficult to maintain the unrestricted flow of information. This can result in the most important data getting buried in one part of the organization unavailable to other parts of the business.
  • Risk management deals with uncertain futures. As a result, the goal should not be to develop precise metrics or future outcomes but to strive for a general understanding of the probabilities and potential impact of various trends or scenarios on business performance and enable decision-makers to confront the uncertain nature of risk and act accordingly.
  • Risk management is never about finding “the answer.” Rather, it is about continually refining the organization’s assumptions about the future and its understanding of the implications of those assumptions for the company’s business. Assumptions about risk often change quickly, so the relevant parameters, probabilities, impacts, and correlations should be revisited frequently.
  • It is possible to prepare for unknown risks by building an organization that so excels at crisis management that it is resilient even in situations in which it is blindsided by unprecedented challenges. For example, through developing the ability to detect, capture, and exploit information patterns as well as to think outside existing frameworks and risk landscapes.
  • Avoid the downside, but don’t forget the upside. Companies should use risk management also to identify new opportunities and to exploit them systematically. For example, scenario planning should be used to define not only worst-case scenarios but also best-case scenarios. Think in advance about how a company can make the best use of the latest market developments and trends and ultimately make the right decisions.

I enjoyed reading the article and highly recommend it.

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Leading in Uncertain Times

One of the biggest challenges facing business leaders today is making the right decisions that will ensure their organizations succeed, survive, and remain competitive in an increasingly uncertain and complex environment.

A recent post, The best way to lead in uncertain times may be to throw out the playbook, by Strategy+Business has several good points.

The article is about the COVID-19 pandemic, how global companies navigated through the crisis, and how best to prepare for future disruptions. Here are some key points and my comments.

  • Rather than follow a rigid blueprint, executives must help organizations focus on sensing and responding to unpredictable market conditions.
    • Comment: Senior leaders play a vital role in providing clarity about the organization’s strategic direction, creating alignment on key priorities to ensure the achievement of enterprise objectives, and ensuring the business model is continuously evolving to create and capture value in the face of uncertainty. They must not rest on their laurels and stick to the beliefs and paradigms that got them to where they are today and hope they will carry them through tomorrow. Regulatory changes, new products, competition, markets, technologies, and shifts in customer behavior are upending many outdated assumptions about business success. Thus, the businesses you have today are different from the ones you will need in the future hence the importance of continuously sensing changes in the global economy. Employees and teams often feed off the energy of their leaders and tend to focus their attention where the leader focuses attention. If the leader is comfortable with current business practices and rarely embraces the future or challenges the status quo, then the team is highly likely to follow suit.
  • When it became clear that supply chains and other operations would fracture, organizations began scenario planning to shift production sources, relocate employees, and secure key supplies.
    • Comment: Instead of using scenario planning to anticipate the future and prepare for different outcomes, it seems most of the surveyed organizations used scenario planning as a reactionary tool. Don’t wait for a crisis or a shift in the market to start thinking about the future. The world is always changing. As I wrote in The Resilient Organization, acknowledge that the future is a range of possible outcomes, learn and develop capabilities to map out multiple future scenarios, develop an optimal strategy for each of those scenarios, then continually test the effectiveness of these strategies. This does not necessarily mean that every change in the market will impact your business. Identify early warnings of what might be important and pay closer attention to those signals. In other words, learn to separate the signals from the noise.
  • The pandemic forced the organization’s senior management team to re-examine how all decisions were made.
    • Comment: Bureaucracy has for a very long time stood in the way of innovation and agility. To remain innovative and adapt quickly in a fast-changing world, the organization must have nimble leadership and an empowered workforce where employees at all levels can dream up new ideas and bring them to life. Identifying and acting on emerging threats and potential opportunities is not the job of the leader alone but every team member. To quote Rita McGrath, in her book Seeing Around Corners, she writes, “Being able to detect weak signals that things are changing requires more eyes and ears throughout the organization. The critical information that informs decision-making is often locked in individual brains.” In addition to the internal environment, the leader must also connect with the external environment (customers, competitors, regulators, and other stakeholders), looking for what is changing and how.
  • It’s worthwhile for leaders of any team to absorb the lessons of sense-respond-adapt, even if there is no emergency at hand.
  • Sensing: Treat the far-flung parts of your enterprise as listening stations. The question leaders must ask is, “What are we learning from our interactions beyond the usual information about costs and sales?” Train your people to listen for potentially significant anomalies and ensure that important information is not trapped in organizational silos.
    • Comment: Cost and sales data are lagging indicators that reveal the consequences or outcomes of past activities and decisions. Although this information can help leaders spot trends by looking at patterns over time, it doesn’t help understand the future and inform what needs to be done for the numbers to tell a different story. In addition to lagging indicators, pay attention to current and leading indicators and understand the relationship between these indicators and outcomes.
  • Responding: Improve communication across intra- and inter-organizational boundaries. Leaders should view business continuity as an essential function that acts as connective tissue for the enterprise.
    • Comment: In addition to creating mechanisms that allow the free flow of information both inside and outside the organization, decision-makers should also be comfortable receiving information that challenges their personal view of the world, even if it’s not what they want to hear. Create a culture of psychological safety where people are not afraid to share bad news for fear of getting punished, but rather are acknowledged and rewarded for speaking up. Leveraging the diversity of thought enables leaders to anticipate the future as an organization, decide what to do about it collectively, and then mobilize the organization to do what’s necessary.
  • Adapting: Challenge assumptions, and question orthodoxies. There’s always the temptation to mitigate threats simply by applying existing practices harder and faster. One way to get at those deeper issues and encourage double-loop learning is to ask, “What needs to be true for this to be the right approach?”
    • Comment: In an increasingly uncertain environment, it’s difficult to survive and thrive with an old business model or outdated technologies. Many businesses fail because they continue doing the same thing for too long, and they don’t respond quickly enough and effectively when conditions change. As a leader, stay curious and connected to the external environment, look for market shifts, understand what needs to be regularly refreshed and reimagined, adopt new technologies and capabilities, and adapt in ordinary times but also during times of transition. Unfortunately for many leaders, it’s just more convenient for them to continually downplay the fact that conditions are changing than take the appropriate course of action that drives business success.

How are you preparing your organization for potential future disruptions?

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The Collaborative Organization

These days the term collaboration has become synonymous with organizational culture, creativity, innovation, increased productivity, and success.

Let’s look at the COVID-19 pandemic as an example. At the peak of the crisis, several companies instructed their workers to adopt remote working as a health and safety precautionary measure.

Two years into the pandemic, they are now asking their employees back to the office full time or are planning to adopt a hybrid model.

The need to preserve our collaborative culture and accelerate innovation are two of the top benefits being cited by organizational and team leaders for bringing workers back.

Collaboration is indeed essential for the achievement of team goals, functional objectives, and the overall success of the organization.

Today’s breakthrough innovations are emerging from many interacting teams and collaborative relationships.

When teams, functions, and organizations collaborate, the whole is greater than the sum of its parts; group genius emerges, and creativity unfolds.

But, what makes a successful collaboration? What are the key enabling conditions?

  • It extends beyond the boundaries of the organization. Business success is a function of internal and external relationships. Instead of viewing your business in vacuo, understand that you are part of an ecosystem. External to your organization, who do you need to partner with to enhance your value creation processes, achieve/exceed your objectives, or successfully execute your strategy?
  • Ensure the objectives are clear and there is shared understanding by everyone. Unclear objectives are one of the topmost barriers to team and organizational performance.
  • Foster a culture that encourages opinions and ideas that challenge the consensus. People should feel free to share their ideas and not hold back for fear of others penalizing them or thinking less of them. Collaboration is hindered when one or two people dominate the discussion, are arrogant, or don’t think they can learn anything from others.
  • Groups perform more effective under certain circumstances, and less effective under others. There is a tendency to fixate on certain topics of discussion amongst groups which often leaves members distracted from their ideas. To reduce the negative effects of topic fixation, members of the group should be given periods to work alone and switch constantly between individual activity and group interaction.
  • Effective collaboration can happen if the people involved come from diverse backgrounds and possess complementary skills to prevent conformity. The best collective decisions or creative ideas are often a product of different bodies of knowledge, multiple opinions, disagreement, and divergent thought processes, not consensus or compromise.
  • New technologies are making collaboration easier than ever, enabling us to increase our reach and broaden our network. Although new technology helps, it will not make your organization collaborative without the right culture and values in place. First, define what you want to achieve through collaboration then use these tools to promote creative collaboration.

How else are you championing collaboration within your organization to create value and succeed?

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